Delivery and Returns
At Go2ForTheDogs, we strive to offer top-quality products and exceptional customer service. We understand that sometimes, despite our best efforts, things may not always go as planned. That’s why we have a comprehensive refund policy in place to ensure that our customers are satisfied with their purchases. Below, you’ll find detailed information on our refund policy.
If for any reason you’re not completely satisfied with your purchase, you may return the item(s) within 30 days of the delivery date. To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as it was received. You’ll be responsible for the return shipping costs, and we recommend using a trackable shipping service to ensure that the item(s) are delivered safely.
Once we receive your return, we’ll inspect the item(s) to ensure that they meet our return policy requirements. If the item(s) are eligible for a refund, we’ll issue a refund to your original payment method. Please note that it may take several business days for the refund to be processed and for the funds to appear in your account.
If you receive a defective or damaged item, please contact us immediately. We’ll work with you to resolve the issue, either by issuing a replacement item or a refund. If you receive the wrong item, we’ll also work with you to arrange for an exchange.
Some items are non-returnable, including food, treats, and medications. If you receive a non-returnable item that’s defective or damaged, please contact us immediately so we can work with you to resolve the issue.
Gift cards are non-refundable and non-returnable.
If you need to cancel an order, please contact us immediately. If the order has not yet shipped, we’ll issue a full refund to your original payment method. If the order has already shipped, you may return the item(s) once you receive them.
Please note that international orders may be subject to additional customs fees and taxes, which are the responsibility of the customer. We cannot provide refunds for international orders that are refused or abandoned.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Our customer service team is available to assist you and ensure that you’re satisfied with your shopping experience at Go2ForTheDogs.